Okanagan woman stranded at Toronto airport for 5 days, loses $10K
Global News
'It was the most humiliating, degrading and nightmarish, airport, airline treatment I've had in my life.'
Carla Leinweber calls it “the most humiliating, degrading and nightmarish airport, airline treatment” she’s had in her life.
On Tuesday, June 14, Leinweber boarded her Air Canada flight from Kelowna, B.C., to Montreal. Originally she was supposed to go from Montreal to Deer Lake, N.L. However, the airline recommended she fly to Toronto Pearson International Airport as she had a higher chance of making her connecting flight to Deer Lake.
Her flight to Deer Lake was cancelled the night of June 14 and the two following days. She spent the next few days stranded with other passengers at Pearson airport while dealing with customer service.
“I was basically in lockdown, hostage position with Air Canada. You’re basically living at the airport,” said Leinweber.
“After the third night, one woman said maybe we need to call RCMP and say we’re stranded.”
Leinweber spent the four days searching for her luggage, trying to book her next flight and sleeping on the airport floor. On Friday morning, she decided to book a flight home through WestJet instead of waiting for a flight to Newfoundland for her vacation. Then the long, frustrating days took a toll on her.
“As I’m waiting in check-in at WestJet counter in Toronto airport, I actually collapsed. I had my cart and my luggage, backpack, cane and purse go flying,” Leinweber said.
She said other passengers and WestJet staff helped picked her up and put her into a wheelchair. In the following days, her leg was covered in bruises.
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