Number of passenger complaints continue to soar at these 3 airlines
CBSN
Three of the most budget-friendly airlines in the U.S. generated the highest rate of passenger complaints, an analysis from the U.S. Public Interest Research Group (PIRG) finds.
Researchers at PIRG examined airline passenger complaint data released by the U.S. Department of Transportation last Friday to tally how many grievances submitted to the federal government last year were directed toward each major airline. Researchers also ranked the airlines based on the ratio of complaints each received per 100,000 passengers.
Frontier Airlines topped the list for the highest complaint ratio, with 33 grievances for every 100,000 passengers. Spirit Airlines placed second with about 15 complaints, and JetBlue Airlines came in third with 13. Those three airlines also received the highest rates of complaints in PIRG's 2022 analysis.
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