New Hamburg, Ont. family can't get truck's faulty transmission fixed due to aftermarket attachment
CTV
A New Hamburg family is feeling deflated after buying a new Toyota hybrid truck.
A New Hamburg family is feeling deflated after buying a new Toyota hybrid truck.
After waiting 18 months for it, Susi and Rod Roth finally got the pickup truck in April 2023. They say within the first month, they had to bring it back to the Toyota dealership in Stratford to address a problem with the transmission.
“[It’s] the truck of his dreams,” said Susi, referring to her husband Rod. “Until it started with a vibration. Every time it accelerated up the hill, a vibration to the point where the whole truck shook.”
Over the last year, the truck has been back and forth between their home and the dealership. Susi says there have also been several holdups with getting a loaner vehicle.
They did have their truck back for a short period of time, before having to send it back after noticing the transmission still wasn’t repaired.
“We have a truck that hasn’t been working since the day we got it, and four months later we put a hitch on it, hoping that we can actually get some use out of this truck,” said Susi.
They wanted to be able to pull their camper, as they say it was advertised in a commercial for the pickup truck.
