New Chick-fil-A won't have cashiers, drive-thru or dining room
Newsy
The new Manhattan location will be one of two new concepts Chick-fil-A will test out in 2024 featuring mobile ordering.
Chick-fil-A is opening a location that does not have a dining room, drive-thru or cashiers, as the new location opening in Manhattan next week will be for mobile pickups only.
It is Chick-fil-A's first location that only uses mobile ordering. It is one of two concepts the fast food chicken chain is trying. Chick-fil-A is also trying out a drive-thru-only concept in Atlanta. That restaurant will have designated pickup lanes for those using a mobile app.
At the new pickup-only location, customers will place orders on an app, and the restaurant will use GPS tracking to have the order ready when a customer arrives. Chick-fil-A said active status board screens will be designated for delivery or mobile pickup to alert customers when their order is ready.
Chick-fil-A said the new concept is designed for "on-the-go New Yorkers."
The new concept comes as Chick-fil-A grows the use of its mobile app, which the company says is becoming a larger share of its customer base.
