Montreal woman says RAMQ hung up on her because she spoke English
CTV
A Montreal woman is speaking out about her recent experience with Quebec's health insurance board after she said a public servant hung up on her because she spoke to him in English.
A Montreal woman is speaking out about her recent experience with Quebec's health insurance board after she said a public servant hung up on her because she spoke to him in English.
"I was so angry. So humiliated, frustrated and angry that it took me a couple of days to digest it," said 75-year-old Susan Starkey, who believes Quebec's new language law, Bill 96, is the reason why he ended the call.
Starkey spoke to CTV News on the condition of using her maiden name to protect her husband's privacy.
Her 82-year-old husband has had several health complications in recent years and now must use a feeding tube connected to his stomach.
When she called the Régie de l’assurance maladie du Québec (RAMQ) in early July she was inquiring about the ISO-Pro formula, her spouse's only source of nourishment.
The first time she bought the formula, it was "very expensive," she said. However, the second time she went to buy it for him, it was covered by RAMQ. The third time, according to Starkey, it was not and her pharmacist couldn't explain why.
When she went home to call RAMQ to inquire, she said the person who answered the phone refused to help her.
