Minnagam centre, a hit with consumers
The Hindu
A section of Tangedco engineers unhappy, say undue pressure is being put on them
The centralised complaint centre of the Tamil Nadu Generation and Distribution Corporation (Tangedco), in its new avatar as Minnagam call centre, is betting on redress of all grievances of the electricity consumers in the city.
The call centre has been getting positive feedback from the public. The 24-hour centralised number, 1912, will soon be merged and unified with the Minnagam number 9498794987.
In the centralised call centre 1912, which was toll-free, complaints were registered only for power failures that too within the city. However, in the Minnagam centre, which was inaugurated by Chief Minister M.K. Stalin in June, all grievances with regard to electricity can be registered and the complainants receive prompt feedback from the call centre.
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