Metrobus launches rider code of conduct following spike in disruptive incidents

Metrobus says it's taking action against an increase in abusive and disruptive behaviour by implementing a code of conduct for riders, and by putting security on buses as of Monday.

General manager Judy Powell told CBC's On The Go that the code of conduct will outline rules to keep things respectful for riders and drivers on board the transit service's routes in the St. John's area. 

Metrobus has also developed a list of prohibited practices, including profanity and other unacceptable language.

"We've certainly seen an increase in aggressive and disrespectful behaviour," she said.

"We want to let our customers know and our staff know, you know, that we're going to be providing them with support to deal with these behaviours, and for everyone to have a respectful, safe and positive experience while using transit."

Powell said Metrobus has also entered into a contract with a security agency to allow for security to periodically board bus routes as a deterrent or support in case of an incident.

Security staff will have the ability to remove people from the bus or make an arrest if necessary, she added.

"They will have support from a supervisor as well in a support vehicle. If there is an issue on board, they can remove the person from the bus and continue to deal with, you know, the issues while the buses can continue along the route," she said.

Powell said action will likely be taken on a case by case basis, but said rider suspensions could happen given a serious incident.

The program will be piloted for four weeks.

Bus shelters could also see security or extra support if called upon by drivers.

Powell said the need for a code of conduct has come as ridership has increased — along with the number of incident reports filed by both riders and staff.

"It certainly has more than doubled in the past year and a half," she said.

"With our operators dealing with much heavier loads, it's much more difficult for them to always know what's going on on board. So having some security on board will provide that extra support."