Loblaw testing receipt scanner at self-checkout in some Ontario stores

Self-checkouts have become a staple in many retail stores, including grocery stores like Loblaws. But recently, some Ontario customers were surprised to learn they had to scan their receipt before exiting, confirming they paid for their goods.

When Julie Hay pays for her groceries, she usually heads directly to the self-checkout.

“I love self-checkout, I find it very convenient,” she said. “There's never a lineup.It's quick, it’s efficient and yes, I do self-checkout wherever I go.”

Self-checkouts have become a staple in many retail stores, including grocery stores like Loblaws. But recently, some Ontario customers were surprised to learn they had to scan their receipt before exiting, confirming they paid for their goods.

The grocery giant says it's an attempt to reduce theft, a growing problem not just at their stores, but in the retail industry as a whole.

“I'm for it more or less,” said shopper Joseph Schiralli. “If Loblaws is under this much scrutiny and this is what they need to do, then by all means.

In a statement to CTV News Ottawa, Loblaw says organized retail crime across the entire industry is a very serious organized retail crime, noting that it has only gotten worse.

The statement adds that the issue is impacting prices and safety.