Kerala Water Authority launches six IT-based initiatives

The projects are designed to streamline services dealing with grievance redressal, water supply interruption and file movement

Water Resources Minister Roshy Augustine on Monday formally launched six IT-based initiatives of the Kerala Water Authority (KWA) that are designed to streamline services dealing with grievance redressal, water supply interruption and file movement. The initiatives are aimed at ensuring speedy service to consumers and enabling them to access KWA services from the safety of their homes during the COVID-19 pandemic. 'Aqua Loom,' a software developed by the KWA IT wing with the collaboration of the students of TKM Engineering College, enables consumers to register their complaints online. The e-filing system is aimed at transforming KWA offices into paperless offices and networking them for brisk file movement.