‘It was a nightmare’: Edmonton couple stranded in Kelowna after stolen ID
CTV
An Edmonton man is looking for a refund – and some answers – after getting stranded in Kelowna after his girlfriend’s ID was stolen.
An Edmonton man is looking for a refund – and some answers – after getting stranded in Kelowna after his girlfriend’s ID was stolen.
Eric Grouse was on vacation in B.C. with his girlfriend, Roxanne Manuel, and her 15-year-old daughter. The day before their flight home, Manuel’s wallet, with her ID and all the family’s bank cards, was stolen.
Grouse said they contacted Flair Airlines and told them Manuel only had pictures of her birth certificate, health card and Métis status card. He adds that the representative initially said only original documents would be allowed, but after explaining the situation, he was given the OK.
“His very last word was, ‘Great,’” Grouse said. “So then I’m like, ‘Perfect.’
“We’re good to go.”
They went early to the airport to make sure, said Grouse, but were told at the ticket counter Manuel couldn’t board. He said the agent gave them no information on how they could find a solution, she just said no.
After checking with Air Canada, who Grouse said told them a police report and the photos they had would be enough to board with them, the family filed a police report and returned, but the Edmonton man said they were told no again. He said they called Flair, and a different agent told them it was the ticket agent's choice to accept the documents, but even after having the two representatives speak, Manuel was turned away again.
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