Inside the Sean Combs Hotline: The Makings of a Mass Tort Inside the Sean Combs Hotline: The Makings of a Mass Tort

From a low-slung building in Montana, employees process sex abuse complaints against the music mogul that have been drawn to them through advertising and a viral hotline.

In a room full of cubicles, workers in headsets read from their computer screens, addressing callers who dialed a 1-800 number. They have a script.

“Were you or your loved one sexually abused by Sean ‘Love’ Combs, known as Diddy, Puff Daddy and P. Diddy?”

“If the abuse occurred at a party, please list the name of the party. What kind of party was it?”

Their employer, Reciprocity Industries, is a legal services company located in a low-slung building in Billings, Mont., more than 2,000 miles from the Brooklyn jail where Mr. Combs awaits trial on federal racketeering and sex trafficking charges.

For years, the company has helped seed litigation by fielding complaints from people hurt by natural disasters, weedkillers or abusive clergy.

Now it’s the central collection point for sexual assault allegations against Mr. Combs.