Infosys Says "Steady Progress" In Tax Portal Usage After Rap Over Glitch

Infosys said it recognised the "ongoing challenges" faced by some users and added that it had engaged with more than 1,200 taxpayers directly to understand their concerns.

Infosys, rebuked by the government over persistent glitches in its new tax portal, said today that over three crore taxpayers had "successfully completed transactions" using the site and 1.5 crore tax returns were filed. The company also acknowledged the "difficulties some users continue to experience" and assured a fix.

Infosys said it recognised the "ongoing challenges" faced by some users and added that it had engaged with more than 1,200 taxpayers directly to understand their concerns. "The company is focused on rapidly resolving these challenges while working closely with the Chartered Accountant community to ensure that a comprehensive set of user scenarios are supported and thoroughly tested before deployment," said the company in a statement.

The Income Tax E-Filing Portal has seen a steady increase in use with taxpayers' concerns being "progressively addressed", said Infosys.

"Thus far, over three crore taxpayers have logged into the portal and successfully completed various transactions. Even as the portal makes sustained progress with crores of taxpayers successfully performing transactions, the company acknowledges the difficulties some users continue to experience and is working expeditiously, in collaboration with the Income Tax Department, to further streamline end-user experience," it said.