"Impacting Taxpayers": Finance Minister To Infosys On I-T Portal Glitches

Nirmala Sitharaman asked Infosys to work on the tax portal to make it "more humane and user-friendly", the finance ministry said in a statement.

Finance Minister Nirnala Sitharaman has expressed her disappointment over the glitches in the new Income Tax portal at a meeting with Infosys officials. Ms Sitharaman asked Infosys - which was represented by its chief Salil Parekh and senior executive Praveen Rao - to work on the tax portal to make it "more humane and user-friendly", the finance ministry said in a statement. She also expressed "deep concern on the problems being faced by the stakeholders in the new portal which was expected to provide a seamless experience to taxpayers" and asked Infosys to "address all issues without further loss of time, improve their services, redress grievances on priority as it was impacting taxpayers adversely", the statement read. Infosys had designed the new portal, which was found to have several technical issues after it started service on June 7. The trouble areas included even simple tasks like profile updation or change of passwords.