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How Tech Is Helping Poor People Get Government Aid

How Tech Is Helping Poor People Get Government Aid

The New York Times
Wednesday, December 8, 2021 9:17 PM GMT

Even as the government expanded aid programs, many people faced barriers to using them. That problem is now being addressed with apps and streamlined websites.

WASHINGTON — In making his case that safety net programs should be easier to use, Jimmy Chen, a tech entrepreneur, recalled visiting a welfare office where people on food stamps endured long waits to submit routine paperwork.

They passed the time as people in lines do, staring at their phones — which had the potential to do the work online with greater convenience, accuracy and speed.

The image of aid-seekers wasting time with a solution literally in hand captures what critics call an overlooked challenge for people in poverty: Administrative burdens make benefits hard to obtain and tax the time and emotional resources of those who need help.

Read full story on The New York Times
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