Health Department IT outage affecting medical appointments, COVID-19 testing across N.L.
CBC
An IT systems outage is causing problems with a number of health-related services across Newfoundland and Labrador, causing delays, cancelled appointments and issues with COVID-19 testing.
In a news release Sunday evening, the Department of Health said it continues to assess the outage; however, the impacts to service vary by region.
In the Eastern Health region, all non-emergency procedures scheduled for Monday will be rescheduled for a later date. Patients travelling into the Eastern Health region for appointments should call 1-833-777-1276 to determine if your appointment is being rescheduled.
All appointments at Central Health facilities on Monday will be cancelled. Central Health patients with questions regarding appointments, procedures and surgeries scheduled for Monday may call 1-844-651-6214.
Telehealth and virtual appointments scheduled with Eastern Health and Central Health providers or services, like cancer care, will not proceed on Monday.
Chemotherapy appointments at Western Memorial Regional Hospital in Corner Brook, Sir Thomas Roddick Hospital in Stephenville and Dr. Charles L. LeGrow Health Centre in Port aux Basques will not proceed on Monday.
Routine laboratory and diagnostic imaging appointments on Monday in the Labrador-Grenfell Health region will be cancelled and rescheduled at a later date.
None of the province's regional health authorities are able to send or receive emails.
In-person dialysis, community-based services, mental health and addictions counselling services, vaccination clinics and maternal-fetal assessment unit appointments in the Eastern Health region will go ahead.
In-person dialysis will proceed at James Paton Memorial Regional Health Centre in Gander and Central Newfoundland Regional Health Centre in Grand Falls-Windsor.
In the Western and Labrador-Grenfell Health regions, clinical services and scheduled surgeries will continue as planned.
Western Health appointments for blood collection will proceed as scheduled.
Processing for COVID-19 forms and applications will continue — albeit on paper — including the travel form required for visitors, the form for COVID-19 testing and test results and the forms used to submit out of province vaccination documents.
The department first announced the outage Saturday night, as several parts of the province's online COVID-19 hub were first affected.
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