Hamilton man was unable to call 911 during Rogers outage as sister was dying
CBC
A Hamilton family is in mourning after facing a life-or-death situation last week during the Rogers outage that left the country reeling, and an expert says it's evidence of the "fragility" of Canada's networks.
Shane Eby said his father and aunt, Gregg and Linda Eby, who are siblings and both in their 70s, were out doing their weekly errands in the city's core on Friday morning.
Shane said it was just past 10 a.m. ET when Gregg noticed Linda wasn't feeling well and had her sit down in a parking lot near a bank.
"He could see she was in distress and needed help, more than what my father could offer her," Shane told CBC News.
Gregg called on a security guard from the bank who also realized Linda was in trouble.
According to Shane, the next five to 10 minutes were brutal for his father.
Without cellphone service, Gregg was "scrambling."
Shane said his father and the security guard tried to flag down somebody nearby to help call 911, but couldn't find anyone.
"My father started running around the street past the parking lot trying to locate people," Shane said.
"He had to keep leaving her to try and find help," he said, tearing up.
Shane said his father never found anyone with cellphone service, but eventually, first responders arrived.
Shane believes the security guard may have been able to get help from someone in the bank or through a landline.
WATCH | Consumer group asks telecom watchdog for inquiry into Rogers outage:
While the ambulance had no defibrillator, the first firetruck on the scene did, according to Shane.
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