Govt Contact Center receives over 3.8 million calls in 3 months
The Peninsula
Doha: The Government Contact Center received over 3.8 million calls regarding services related to healthcare, education, commerce and business during second quarter of 2021.
The centre received 3,811,645 calls during the second quarter of the year, said Ministry of Transport and Communications (MoTC), in a tweet yesterday. As many as 1,293,926 calls were received in April; 1,222,250 in May; and 1,295,496 in June. 90% of the callers had their issues resolved during the first call to the Government Contact Center. Each call lasted for an average of four minutes.
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