Frustration continues as N.B. credit union works to fix online banking disruptions
CBC
Problems continued Wednesday for some customers of a New Brunswick credit union that faced major hiccups after making changes to its online banking platform.
A steady stream of people walked into and out of the UNI Financial Cooperation in Fredericton at around noon, with some there in the hopes of solving issues ranging form not being able to access their accounts online, to their bank card not working at point of sale machines.
They're issues being felt by UNI clients across the province for the third day in a row.
"The frustration of nothing working," is what brought Jessica Courty to the branch on Regent Street.
"It's been four days that I have zero access to my banking account, can't do any transfers or receive them, or know how much I have in my bank account right now."
Courty said she considered herself lucky she's off work in the summer and had the time to go to the bank in person while it was open.
"I can only imagine people that have kids or jobs and you cannot really come during the hours that they are open. It would have been like another level of frustration."
UNI, also known as Caisse populaire, is a credit union headquartered in Caraquet serving about 180,000 customers.
After years of relying on Desjardins Group for its online banking platform, the company decided to launch its own, CEO Robert Moreau, said in an interview.
About 155,000 customers were supposed to transition to the new platform on July 6, but bumps in the process led to problems for customers across the province, with cards not working and people not being able to access their online accounts.
"It could be very technical on the card itself," Moreau said. "It can be that [with] the personal identification number, they don't have it, they lost it or it's not working properly," Moreau said.
Moreau said not all customers are experiencing those issues, adding that "most transactions" are happening properly across its system.
Moreau didn't offer a timeline for addressing issues for affected customers, noting that UNI is learning about some problems only as clients come forward with them.
"Some of it, you deal [with it] as it comes," he said. "Then you get into efficiency, so if we see ... too many of a certain complaint then we we get to address that."
The province and district social services administration boards say plans are in place to ensure people on social assistance do not miss out on benefits as a result of the strike by Canada Post employees.
Near the exit to Truro, N.S., a cluster of colorful tents and a lone RV can be seen alongside Highway 102, some tucked under the overpass for shelter from the elements.
Police and Public Trust, a project of the CBC News Atlantic investigative unit, scrutinizes the largely off-limits police complaint and discipline systems across the region. Journalists are using access to information laws and, in some cases, court challenges to obtain discipline records and data.
Toronto police have arrested a GTA woman who they allege scammed dozens of Taylor Swift fans out of more than $70,000 by promising them tickets that never materialized.
Montreal was, in years past, considered a haven for renters. But those days are long gone.
WARNING: This story details violent events surrounding a fatal police shooting.
It took Gordon Frentz over 14 hours to drive through the snow from Grande Prairie, Alta., this past weekend to compete at this year's Canadian Western Agribition in Regina.
The coroner's inquest into the drug-related deaths of six men in custody at the Hamilton-Wentworth Detention Centre will revisit 2018 recommendations relating to eight other inmate deaths to determine what's been done to implement them, the inquest's lawyer said Monday on the first day of hearings.
Emily Walstrom was expecting to lay her father to rest this month, but instead, she says his cremated remains are stuck in a Canada Post facility in B.C., delayed by the ongoing national postal strike.
A Friday night fire hasn't caused any impact to operations at the Dryden mill, the company said.
With around 55,000 Canada Post workers on strike since Nov.15 and no deal in sight, Toronto businesses say they're gearing up for a tough holiday season.