Flying on Southwest has been awful. The company has a fix: Fewer flights
CNN
This summer, flying Southwest Airlines has been a toxic mix of canceled flights, long delays and disgruntled pilots and flight attendants. Apologizing to its passengers for its bad service, the company is promising to fix the problem by cutting the number of flights it operates this fall.
Southwest (LUV) had the worst on-time performance and the greatest percentage of canceled flights of any of the nation's four major airlines in June and July, according to flight tracking service Cirium. Passengers weren't the only fliers upset at Southwest: Unions for the pilots, flight attendants and mechanics have all voiced complaints about Southwest's operations. "To any Southwest customer whose journey with us fell short of their expectation this summer, we offer our sincerest apologies," said a statement from outgoing Southwest CEO Gary Kelly. "We're confident these adjustments will create a more reliable travel experience."
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