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FCC cracks down on cable ‘junk fees’

FCC cracks down on cable ‘junk fees’

CNN
Thursday, March 14, 2024 6:36 PM GMT

Tens of millions of Americans still don’t have access to high-speed home internet, the Federal Communications Commission said Thursday in a new report highlighting the digital divide.

The US government is cracking down on cable TV “junk fees,” forcing providers to publish a single, comprehensive price — so consumers know up front exactly how much they’ll pay for services inclusive of all extra costs. The junk fees crackdown is part of a series of moves the Federal Communications Commission announced Thursday. During its monthly open meeting, the agency addressed other consumer issues, including finalizing a new cybersecurity product label for hack-resistant tech gadgets and releasing a report finding that 24 million Americans still lack high speed internet access. The new junk fees rule requires cable and satellite TV companies to list “all-in” prices to consumers in their billing and marketing materials — including any miscellaneous fees, such as those related to sports programming or local broadcast channels. Between 24% and 33% of the typical consumer’s bill can be attributed to fees, consumer advocates told the FCC. The new rule aims to help consumers comparison shop among different providers. The move could simplify what is currently a difficult process of comparing apples to oranges, the FCC said. “No one likes surprises on their bill,” said FCC Chairwoman Jessica Rosenworcel. “The advertised price for service should be the price you pay when your bill arrives. It shouldn’t include a bunch of unexpected junk fees that are separate from the top line price you were told when you signed up.”

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