Family misses out on $12K dream vacation after typo on airline ticket
CTV
An Ontario family planned their first major trip together to Cuba in February, but missed the vacation because of a typo of a single letter on one of their airline tickets.
An Ontario family planned their first major trip together to Cuba in February, but missed the vacation because of a typo of a single letter on one of their airline tickets.
“This basically cost us $12,000, and we never got a vacation, and we never got on the plane,” Anthony Paoli, of Vaughan, told CTV News Toronto.
Paoli, his wife, three small children and his in-laws all planned to go to Cuba, but when they got to Toronto Pearson International Airport, airline staff told them there was a problem with his father-in-law’s ticket.
“They said we are missing an ‘s’ from the first name of my father-in-law. His name is Pasquale (Ferrari), which is Pat in Italian, and there was an ‘s’ missing, so it said ‘Paquale,’” Paoli said.
Since they were travelling as a group of seven people, Paoli explained that he was told to book the tickets over the phone with a WestJet employee.
The family said when airline staff noticed the missing letter at the airport, they thought it would be a quick fix to correct the problem, and they would be allowed to board the plane.
But, after waiting in line and dealing with WestJet staff, they were told there was no one that was authorized to make the name change on the ticket.
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