Facebook Oversight Board member calls for more transparency
CNN
As more of Facebook's internal documents are revealed, Facebook Oversight Board member and PEN America CEO Suzanne Nossel emphasized that the platform must do a better job with transparency.
The Oversight Board's first report, released last week, revealed that the group of independent content moderators prompted Facebook to restore more than 30 pieces of content covering major issues. It also found users are often in the dark when content is removed by Facebook, and don't know why they've been banned or had their content taken down.
"The Facebook team treats individuals as users, not as customers, so there's no sort of customer service," Nossel said on CNN's "Reliable Sources" Sunday. "I don't want Facebook to just wipe content out without any explanation. I want people to have a recourse if they believe their ability to express themselves has been unjustifiably impaired."
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