Efficient service delivery is more important than doing away with ‘sir’ and ‘madam,’ say citizens
The Hindu
Citizens believe that although the service industry has improved, there is more room for progress.
Even as the governing committees of more local bodies continue to do away with the self-aggrandizing titles of ‘sir’ and ‘madam’ and rush to pat themselves on the back for their perceived moral high ground, many citizens wonder what the hullabaloo is all about as they find it a mere cosmetic reform. Ever since the Mathur panchayat in Palakkad set a model earlier this month, local bodies across the State seem to be in a race to follow suit and not everyone is impressed. “Personally I don’t care about addressing elderly officials by ‘sir’ or ‘madam’ as it’s a general gesture of show of respect. What’s more important is to get the service delivered efficiently and without the officialese associated with government offices. The service delivery has definitely improved from what it once used to be though there is still room for much progress,” said Govind P., a young auditor.
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