Edmonton hot tub company facing 49 charges under Consumer Protection Act
CBC
An Edmonton hot tub company is facing charges under Alberta's Consumer Protection Act after nine customers complained to the province's consumer investigations unit about its business practices.
Sunray Manufacturing Inc., registered in 1998 and operating as Sun Ray Hot Tubs & Patio at 7509 72A St., is facing 49 counts of violating the Consumer Protection Act.
The same charges have also been laid against a Sunray salesperson and the company's owner, Brad Roberts, 51.
Roberts and the salesperson also face eight Criminal Code counts of fraud under $5,000.
Some of the Consumer Protection Act charges were laid last month, and others in 2023. They relate to transactions with nine customers between August 2020 and August 2021 and include:
None of the allegations have been proven in court.
CBC News asked Roberts repeatedly for comment on the Consumer Protection Act and criminal charges.
He did not make himself available for an interview but sent an email that said: "We are vigorously defending the charges and we don't think that they will be proven in court."
Martin Duckworth, who lives in Edmonton, said he put down a $2,500 deposit on a 30-jet hot tub in October 2020.
He said he and his wife thought a tub would help with their aches and pains and went with Sunray because the company said it could supply a tub heated with propane instead of electricity.
His sales agreement, which he shared with CBC News, said the tub's estimated delivery date was four to six months.
More than three years later, Duckworth said, he has not received the hot tub he ordered.
Duckworth said he has contacted the business many times to ask about the hot tub or a refund of his deposit.
He said Roberts told him the company does not allow refunds or cancellations.
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