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'Do better': B.C. couple stranded in Rome by WestJet cancellations

'Do better': B.C. couple stranded in Rome by WestJet cancellations

CTV
Friday, May 19, 2023 7:50 PM GMT

A Langley couple on holiday in Rome was stranded by WestJet cancellations. Nic Ho says it took him 12 hours to get through to customer service and rebook a flight.

A strike by WestJet pilots has been averted, but the fallout is far from over.

Thousands of travellers are stranded or delayed due to pre-emptive flight cancellations, and many of them are experiencing turbulence with the airline's customer service.

Sixty WestJet flights to and from Vancouver International Airport were impacted Thursday and Friday due to the labour dispute.

It’s ruined many long weekend holiday plans, but Canadians overseas are suffering the worst of it now, stranded and struggling to figure out how to get home.

“Do better," said Nic Ho, a Langley resident now stranded in Rome.

"I don't even know how else to say. We're kind of speechless. Do better. We're probably not going to fly with WestJet again."

Ho and his girlfriend had their flight back to Vancouver cancelled early Friday morning.

Read full story on CTV
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