Despite days of customer troubles, CEO defends UNI's move to new online platform
CBC
Despite continuing problems with a new system more than two weeks after the changes were made, Robert Moreau, the CEO of UNI Financial Cooperation, says the technical transition was the right decision.
"We will get through this, and each member and customer will be served accordingly," Moreau said Thursday at a news conference.
For years, UNI relied on the Quebec-based Desjardins Group for its online platform but needed one tailored to its own needs in New Brunswick.
Moreau said this new platform will better meet the needs of the credit union's members and customers.
"We've demonstrated that we were able and capable now to kind of fly on our own.They've helped us through this transition all the way."
Moreau said the new system will allow UNI to "better respond to the unique needs of our francophone and Acadian customers in New Brunswick."
UNI, also known as Caisse Populaire, is headquartered in Caraquet, in northeastern New Brunswick, and serves about 180,000 customers.
About 155,000 customers were supposed to transition to the new platform on July 6, but technical issues have plagued the system for some customers across the province.
Moreau said that despite the problems, "most of the banking services are stable."
He said 75 per cent of members have successfully activated their new debit cards and 65 per cent have activated their online profiles over the past two weeks.
Moreau would not commit to a date when the problems will be fixed, but he said he expects the inability to pay bills using the ATM will be resolved "shortly."
"Teams are working around the clock", he said.
As for other outstanding issues with the system, he said, those are being addressed "issue by issue and matter by matter."
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