
DC sues Grubhub for allegedly employing deceptive practices
CNN
The attorney general of Washington, D.C. announced Monday he is suing Grubhub, alleging that the company harmed consumers during the pandemic by charging hidden fees and by misleading consumers about them using so-called "dark patterns" — along with a battery of other claims.
The food-delivery service, which grew in prominence over the pandemic as in-person dining shifted to takeout and delivery orders, said in response Monday that the company supports DC restaurants and has sought to work with Racine's office over the past year to address its concerns.
"We are disappointed they have moved forward with this lawsuit because our practices have always complied with DC law," a Grubhub spokesperson told CNN. "Many of the practices at issue have been discontinued. We will aggressively defend our business in court and look forward to continuing to serve DC restaurants and diners."