Credit card information accessed as part of security breach, Ticketmaster confirms

Oilers fans or anyone else who's used Ticketmaster are being urged to secure their online accounts and check for unusual activity.

Oilers fans or anyone else who's used Ticketmaster are being urged to secure their online accounts and check for unusual activity.

The ticket seller has confirmed customer information may have been compromised during a "data security incident."

The company said it recently discovered an unauthorized third party had obtained information from a cloud database hosted by a third-party data services provider.

The breach happened during the Edmonton Oilers playoff run, as fans were snapping up tickets to games and watch parties.

"Based on our investigation to date, we determined that the unauthorized activity occurred between April 2, 2024, and May 18, 2024," Ticketmaster wrote in an email to users on Monday. "On May 23, 2024, we determined that some of your personal information may have been affected by the incident. We have not seen any additional unauthorized activity in the cloud database since we began our investigation."

The company says personal information of customers who bought tickets in Canada, the U.S. and Mexico is part of the breach, and information such as email, phone numbers, encrypted credit card information, as well as other personal information may have been compromised.

One communications expert calls the breach "egregious."