CRA resolves 95% of telecom complaints, inquiries in 2020

Doha: On the World Consumer Rights Day, which is marked on March 15, the Communications Regulatory Authority (CRA) published the resolution results of telecom consumers’ complaints received in 2020.

CRA received 1,303 complaints and inquiries from consumers about telecom services in Qatar. These complaints were evaluated by CRA based on a set of criteria to determine their validity to CRA’s complaint process; 696 were valid complaints, and CRA resolved 95% of the total complaints and inquiries received. Also, CRA is working with Ooredoo Qatar and Vodafone Qatar to finalise the related investigation of the remaining ones.  “One of CRA’s responsibilities is ensuring the balance between consumers’ and telecom service providers’ rights through various aspects. Issuing the needed instruments to regulate the sector effectively, monitoring the service providers’ compliance and the quality of telecom networks and services provided to consumers, enhancing the sustainable competition between service providers to ensure the provision of innovative and high-quality services and finally resolving consumers’ complaints if not resolved by the telecom service providers or if consumers are not satisfied with the provided resolution,” said CRA Director of Consumer Affairs Department, Amel Salem Al Hanawi.