CRA launches public consultation on Consumer Protection Policy and Regulation for Qatar's Postal Sector

Doha, Qatar:Staying true to its priority of protecting consumer rights and elevating Service Providers accountability, the Communications Regulatory A...

Doha, Qatar: Staying true to its priority of protecting consumer rights and elevating Service Providers accountability, the Communications Regulatory Authority (CRA) has issued the draft Consumer Protection Policy and Regulation for Qatar's postal sector.

CRA has announced that the document is now open for public consultation and has invited stakeholders and the public to provide their feedback. This public consultation period closes on September 24, 2024.

The draft Consumer Protection Policy and Regulation for Qatar's postal sector offers a comprehensive framework. The document has carefully balanced the priority of safeguarding consumer rights with the need to hold the postal Service Providers to higher standards of service.

While the regulation clearly ensures consumer protection, they also elaborate on the expected standards that all postal licensees must adhere to as they remain both reliable and transparent.

Director of the Consumer Affairs Department at CRA Amel Salem Al Hanawi reiterated the importance of this public consultation saying: "CRA is committed to ensuring that the postal sector operates in a manner that protects the rights of consumers. For us, it is vital to ensure that all stakeholders participate in this consultation and give their feedback. These views are crucial in shaping regulations that will benefit consumers and providers of postal services in Qatar."