City of Ottawa unveils pilot-project to divert mental-health, substance use calls from police
CTV
The city has unveiled plans for a three-year pilot project called the "Safer Alternatives for Mental Health and Substance Use Crises Response", which would see fewer mental well-being and substance use calls handled by police and more follow-up and monitoring to offer ongoing support.
Professionals and outreach workers could soon respond to mental health and substance use-related calls in the city of Ottawa, instead of police officers, as part of a new pilot project.
The city has unveiled plans for a three-year program called the "Safer Alternatives for Mental Health and Substance Use Crises Response", which would see fewer mental well-being and substance use calls handled by police and more follow-up and monitoring to offer ongoing support to people in need.
A report for the Community Services Committee meeting on June 27 says the plan will include the city establishing a non-911, alternate call intake, triage and dispatch system for mental health and substance-related calls. It will also establish a "community-based civilian-led multi-disciplinary mobile crisis response team," with social workers, nurses, case managers, psychologists and outreach workers.
"A lot of work has gone into this. We've consulted with the Guiding Council on Mental Health and we've looked at what's been done in other cities," Mayor Mark Sutcliffe said in a video posted on Twitter.
"We're going to pilot a new service; a new service that will send mental health professionals to mental health calls."
If approved by Council, the pilot project will be launched in one neighbourhood in Ottawa, before expanding to other areas of the city. The mayor says the city has worked with Ottawa police and paramedics in developing the proposal.
"There will be an alternative number to 911 that residents can call, and there will be a team of skilled professionals who are specially trained to offer compassionate support tailored to individuals in a mental health or substance abuse crisis," Sutcliffe said.
