Chennai CEO Claims Rapido Driver Charged Rs 1,000 For 21 Km Ride, Company Responds
NDTV
Rapido responded to the complaint, saying that "strict action" had been taken against the driver in question and the fare difference had been reimbursed.
Ashok Raj Rajendran, the founder and CEO of AJ Skill Development Academy, recently accused Rapido of unfair prices after being charged Rs 1,000 for a Rs 350 ride. Taking to LinkedIn, Mr Rajendran revealed that he booked a ride from Madras Central Railway Station to Thoraipakkam, which is about 21 km away. He claimed while the Rapido app showed a fare of Rs 350, the driver demanded Rs 1,000 citing waterlogging in the area. "We negotiated down to Rs. 800, only to find no such waterlogging throughout the journey," Mr Rajendran wrote in his post.
The Chennai CEO expressed his frustration with Rapido's customer care service, saying, "When we reported this issue to Rapido, they simply closed the chat without even asking about the driver's actions." "Rapido if you're not concerned about your drivers asking for extra pay, why have an option asking, "Did the driver ask for extra pay?" Is it just for the sake of appearances? Your drivers are exploiting situations, and you are helping them, you'll soon face the consequences of this neglect," Mr Rajendran wrote, while sharing screenshots of his conversation with Rapido's customer service.
According to the screenshots, the company explained that the extra fare was due to a "discrepancy in the drop locations".
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