CDK Global says software outage will take several days to resolve
CNN
CDK Global says it will likely take several days for its software to be back online and operational, as the company grapples with a system outage that has paralyzed thousands of auto dealerships across the country for half a week.
Retail software provider CDK Global says it will likely take several days for its software to be back online and operational, as the company grapples with a system outage that has paralyzed nearly 15,000 car dealerships across North America since Wednesday. The data provider’s software, which dealerships use to manage everything from scheduling to records, said Saturday it has begun restoring its software. “We anticipate that the process will take several days to complete, and in the interim we are continuing to actively engage with our customers and provide them with alternative ways to conduct business,” a CDK spokesperson told CNN on Saturday. CDK has said it is working to investigate the shutdown after two cyber incidents brought its systems to a standstill. The company has not confirmed who was behind the incidents. Bloomberg previously reported the company was negotiating with an Eastern European-based hacker group demanding tens of millions of dollars in ransom to end the outage. CDK has not responded Sunday to CNN’s request for comment about the reported ransom.
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