Canadian stranded in Cancun describes frustrations as Sunwing faces major delays

A Canadian who has been stranded in Cancun for over 24 hours after her Sunwing Airlines flight to Toronto on Sunday was delayed due to technical issues says the lack of communication has been frustrating.

Shabana Sultani told CTV’s Your Morning that passengers are running out of medications and supplies at Cancun International Airport, and weren’t provided with money for extra food and water until they were shuttled to a hotel in the middle of the night.

“The thing that's bothering everybody the most is the lack of communication,” she said. “We're not being given a direct report or even an estimate for an actual time for when we're going to be able to leave.”

According to Sultani, the flight to Toronto was delayed by 10-minute increments for almost three hours, and the flight has already been cancelled five times since Sunday.

She says she has no idea when she’ll reach home and has been trying to make concessions about her return date to her workplace.