BSNL introduces virtual assistant BAVA for customer queries and payment of bills

The chatbot is intended to help customers with customer queries related to BSNL services and to help customers with online payments of their BSNL broadband, FTTH as well as landline connections.

Government-owned telco Bharat Sanchar Nigam Limited (BSNL) has introduced its online chatbot -- BSNL Automated Virtual Assistant (BAVA) on BSNL's official website to answer customer queries related to BSNL services. The chatbot is intended to help customers with customer queries related to BSNL services and to help customers with online payments of their BSNL broadband, FTTH as well as landline connections.