"Broke Down Swiggy's App": Man's Post About Multiple Orders Goes Viral

A malfunction in the Swiggy app resulted in a Gurgaon resident receiving his order six times.

Canceling orders on online delivery apps has become as widespread as the daily use of these apps in the lives of common urban citizens in India. Occasionally, interactions or transactions between e-commerce platforms and customers take such unique and humorous turns that they end up becoming viral social media posts. I unintentionally broke down Swiggy's app. 6 delivery executives brought the same order! 🤔Here is what happened: ⬇️ pic.twitter.com/M18LS6KYrR Suddenly my phone started ringing with multiple calls from the delivery executivesThe customer support didn't respond to a single query and the delivery guys came all the way bringing the orders pic.twitter.com/uiZiwyX8T3

A similar incident unfolded recently with a Swiggy user in Gurugram, where a glitch in the Swiggy app resulted in his order being delivered six times. Pranay Loya, a senior associate at Bain & Company, recounted how he inadvertently encountered an issue that seemed to have "unintentionally broken down Swiggy's app." This resulted in a comical situation, as on a Thursday night, he found himself surrounded by six delivery executives, each bearing one pack of his single order, totaling six deliveries.

Mr Loya turned to the microblogging platform X (formerly known as Twitter) to narrate the incident where six Swiggy delivery executives unexpectedly appeared at his doorstep. He said that this peculiar situation unfolded after his unsuccessful attempt to place an order for groceries through the delivery service's app.