‘Black Swan event has rewritten global business rules’

COVID-19, the Black Swan, has rewritten the rules of future businesses across the globe, says Ashwin Yardi, CEO, Capgemini India in an interview. Edited excerpts: From healthcare to edutech, we have seen digital technologies getting to the core of solution. We see health services delivered seamlessly in a virtual mode. Similarly, intensive, classroom-based education has moved online from Ivy League universities to early-stage learning. New product development for new drug discovery is accelerated using technologies like data and artificial intelligence. We believe that technology will be more than ever a part of our lives and of all chains, whether logistical, industrial, relational or solidarity-based.