Bengaluru cab drivers use Telegram, WhatsApp to get rides, bypassing app-based aggregators

Bengaluru cab drivers use Telegram and WhatsApp 'duty groups' to connect directly with passengers, avoiding high commissions.

Cab drivers in Bengaluru are increasingly moving away from traditional app-based platforms, choosing instead to connect with passengers through alternative channels like Telegram and WhatsApp. These apps have become hubs for “duty groups,” where drivers and passengers communicate directly, bypassing the ride-hailing firms.

The shift to these informal platforms has been quietly growing, with some of these groups operating for two to three years. There are two main types of duty groups. The first consists of only drivers who share booking details with one another. If a driver is unable to fulfil a request due to location or availability issues, they pass it on to another driver in the group. The second type includes not only drivers but also passengers, travel agents, and representatives from tech parks and companies.

Members of these groups say the primary aim is to streamline transportation for employees, particularly after office hours. Drivers also invite regular customers to join the groups, creating a direct channel for repeat bookings.

This model works well for drivers and passengers. Drivers avoid the steep commissions deducted by aggregators, increasing their take-home earnings, while passengers have to pay only government-regulated fares without the surge pricing or additional fees often imposed by ride-hailing apps.

Chandru K., a cab driver from Koramangala, explained: “When a passenger needs a cab, they post their request in the group. The drivers or admins respond with the driver’s name, vehicle details, and phone number. Most bookings are for employee transport or airport trips, though there are some outstation trips as well.”

The Karnataka Chalakara Okkoota, an association representing the State’s cab drivers, has been running such duty groups on Telegram and WhatsApp for over a year. G. Narayanaswamy, president of the Okkoota, said, “The high commissions charged by ride-hailing apps severely cut into drivers’ earnings. Our duty groups allow drivers to operate commission-free while adhering to government-fixed fares.”

While many passengers are happy with the lower fares, some are worried about safety. Responding to the concerns, Narayanaswamy said, “We use the mParivahan app, launched by the Ministry of Road Transport & Highways, to verify drivers’ credentials. If a vehicle’s insurance or fitness certificate has expired, we immediately remove the driver from the group.”