Belagavi and Hubballi among top five airports in AAI customer survey
The Hindu
Two airports in the State have been ranked among the top five airports in the customer satisfaction survey conducted by the Airports Authority of India’s (AAI).
Two airports in the State have been ranked among the top five airports in the customer satisfaction survey conducted by the Airports Authority of India’s (AAI).
As per the AAI’s Customer Satisfaction Index of Airports for Round -II 2023 vis-a-vis Round-I 2023, the Belagavi airport secured the fourth spot and the Hubballi airport the fifth spot.
The survey takes into account 33 parameters which include: ground transportation to/from airport, parking facilities, availability of baggage carts trolleys, waiting time in check-in queue/line, efficiency of check-in staff, courtesy and helpfulness of check-in staff, thoroughness of security inspection, value for money of restaurant/eating facilities, comfort of waiting/gate areas, internet access/Wi-Fi, among others.
In addition, five questions related to hygiene (added because of the pandemic) are also part of the survey.
The Belagavi airport secured a score of 4.97 and the Hubballi airport secured a score of 4.95. There were a total of 58 airports as part of the survey with the Bhopal airport leading the table with a score of 5 on the index.
The Belagavi airport secured negative points in the courtesy and helpfulness of check-in staff, value for money of restaurant/eating facilities and value for money of shopping facilities parameters.
The Hubballi airport secured negative points in the value for money of shopping facilities parameters.
Andhra Pradesh Assembly passes seven Bills including land grabbing prohibition and infrastructure transparency repeal, aiming for governance and accountability.
Testing strength of 115 pillars for Chennai Port-Maduravoyal expressway; construction temporarily halted due to monsoon; project under Bharatmala Pariyojana.
Andhra Pradesh aims to create 5-lakh IT jobs in 5 years, with plans for TCS campus in Visakhapatnam.
BJP exposes corruption and diversion tactics of Y.S. Jagan Mohan Reddy's government in Andhra Pradesh.
Madras Art Weekend supports emerging artists by donating art supplies to Government Arts College students in Chennai.
Analysis reveals varying air quality in West Bengal cities, with Kolkata moderate, Siliguri clean, and Durgapur, Asansol facing pollution challenges.
Nomadic fisherfolk vacate plot near Kundannoor flyover as Maradu municipality prepares to convert space into park.
Members of the Joint Action Council of Tamil Nadu Teachers’ Organisations - Government Employees’ Organisations (Jacto-Geo) on Thursday staged a demonstration at Madurai Collectorate condemning the murder of a 26-year-old government school teacher, Ramani, on school premises in Thanjavur district.
YSRCP MLA Peddireddi Ramachandra Reddy files nomination for PAC chairman post amid unexpected support from party members.
India's Minister for Information Technology discusses the importance of AI and data in shaping the country's future.
Forest Minister K Ponmudy clarifies Tamil Nadu government has not granted permission for tungsten mining near Aritappati Biodiversity Heritage Site.