Baggage, Refund Issues Among Major Passenger Complaints: Aviation Regulator
NDTV
"During September 2023, a total of 246 passenger-related complaints had been received by the scheduled domestic airlines," the air traffic report released by DGCA read.
The Directorate General of Civil Aviation (DGCA) in its recent report stated that flight problems, baggage and refunds were the major issues out of the 246 passenger complaints received by the scheduled domestic airlines in September.
"During September 2023, a total of 246 passenger-related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of September 2023 has been around 0.20," the air traffic report released by DGCA read.
According to the report, the major reasons for complaints are flight problems (41.9 per cent) baggage (19.9 per cent) and refund (15.4 per cent) adding that the major reasons for complaints are flight problem-related.
