Another hiccup for Uber: Some drivers were being charged for giving rides
CNN
When a Chicago-area Uber driver checked his account balance after dropping off a customer at the airport on a Sunday morning in late May, he discovered something he'd never seen before: He was charged $2.20 for giving a 13.5 mile ride.
"On my 40-minute ride home, I was thinking about how I just lost money driving somebody," said the driver, Kurt, who asked that his last name be withheld for privacy reasons. Kurt said he submitted a request in the driver app for a fare review but the company said his fare was calculated correctly. (Uber told CNN Business this was an automated response sent in error.) He called driver support, which indicated that agents were unavailable during the weekend. He sent a direct message to Uber Support on Twitter, which was met with generic responses.
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