Angry Customer Demands Refund After Ordering A Dozen Masks, Receiving "Only 12"

"Hello, I ordered a dozen custom masks from you, however you only sent me 12," the customer wrote.

The customer is always right, or so goes the popular saying. But what is a business owner supposed to do when the customer is, very obviously, in the wrong? One small business owner from Minnesota has earned the Internet's admiration for keeping her calm while dealing with an angry customer who demanded a refund after ordering a dozen face masks and receiving "only 12".  somebody come look at this pic.twitter.com/EK5u7buofu A lot of people have asked about the invoice and maybe it was hard to understand. Well here it is. If it is had to understand. Please let me know if it's hard to read so I can adjust it. * my logo is usually transparent. Not sure why it's showing up black *#Dubzenpic.twitter.com/a0J7NrKNR8 According to news website KRFO, Zada McCray is a single mother and the owner of Zada's Vault - an online shop that sells shirts, hoodies, cards and customised face masks. Ms McCray's small business recently vaulted to viral Internet fame after her exchange with the customer was shared on Twitter.  Ms McCray says her heart dropped when she received an email with the subject line reading "wrong mask order", reports The Mirror. According to screenshots of the email exchange shared on Twitter, the unnamed customer wrote: "Hello, I ordered a dozen custom masks from you, however you only sent me 12.