‘An absolute nightmare’: Maritimers remain stranded as Sunwing debacle continues
Global News
Several Maritimers are still trying to get home after Sunwing Airlines encountered a system-wide glitch that’s impacting the boarding and departure process.
Several Maritimers remain stuck abroad unable to return home as Sunwing Airlines continue to deal with a system glitch that has delayed dozens of flights.
Renee Van de Ven of Fall River, N.S., headed out on a vacation to Puerto Plata, Dominican Republic, with her boyfriend last week. She says everything went great, until the night before they were scheduled to leave.
“We kept looking online and every time we looked, the (departure time) kept getting pushed,” said Van de Ven, who as of Thursday afternoon was still stuck in the Dominican. “The Sunwing rep wouldn’t give us any information.”
On numerous occasions, Van de Ven says her departure time was delayed. She’s now been trying to leave for over 30 hours.
“The communication from Sunwing has been absolutely zero. Nobody has been telling us anything,” she said. “Now I’m going to need a vacation from this vacation because the last three days have been an absolute nightmare.”
It’s all because of a data security breach Sunwing Airlines Inc. has encountered, which is impacting the check-in and departure process. The disruption has grounded flights and left thousands of travellers isolated in airports.
In a statement on Wednesday, a spokesperson for the Toronto-based airline said they continue to manually process as many flights as possible to minimize service disruptions.
“We are also actively working with other air carriers to source additional aircraft to help relieve the backlog in certain destinations,” the statement reads.
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