Amid Layoffs, Paytm CEO Shares 2024 To-Do List Featuring Big AI Upgrades

The induction of Artificial Intelligence and its expansion has been a priority for Mr Sharma and the firm is pushing 10,000-strong technology, product and engineering teams to use Microsoft, and Google's AI tools.

Fintech giant Paytm's parent company, One97 Communication, has laid off 100s of employees across verticals due to the firm's implementation of Artificial Intelligence (AI) to bring automation in its process and ensure cost-cutting. Amid the layoffs, Paytm's Founder and CEO, Vijay Shekhar Sharma, shared his to-do list for 2024 and what he would like to change in the firm. Making my todo list for 2024. 📋What will you like to change/ upgrade in Paytm app ? 📲We have changed new Paytm app's Home Screen. Paytm Payments Bank and Other group entities' offerings are clearly separated now. Makes it cleaner view. ✅Expanding AI led customer care.…

In Mr Sharma's to-do list, "Paytm app's home screen and Paytm Payments Bank and other entities will be separated, to make it look cleaner". Apart from the change in the app's user experience, the expansion of AI in the firm's operations is a part of the CEO's goal for 2024. The induction of Artificial Intelligence and its expansion has been a priority for Mr Sharma and the firm is pushing 10,000-strong technology, product and engineering teams to use Microsoft, and Google's AI tools.