Albertans lost $5.4 million to scam calls last year, anti-fraud centre data says

The amount that phone scammers have stolen from Albertans has nearly doubled compared to two years prior, mirroring a national trend with fewer victims, but millions of dollars lost.

Data from the Canadian Anti-Fraud Centre shows that in 2022 there were 849 reported victims of scam calls in Alberta, totaling more than $5.4 million.

In 2021, 757 Albertans lost $3.4 million and in 2020, 927 people lost $2.1 million. The data relies on what was reported to the centre.

Jeff Horncastle, acting client and communications outreach officer at the Canadian Anti-Fraud Centre, said last year service scams — for example the claim to be a cellphone service provider offering an urgent deal and bank investigator reports — historically a debt collection call from Visa or Mastercard — climbed up. 

Emergency grandparent scams, calls that say a grandchild is in jail, the hospital, or an accident and needs money, took more than a million dollars from Albertans last year, which significantly boosted the numbers, Horncastle said. 

"That multiplied by ten in 2022, and that's the same thing in Canada as well and overall reports to the Canadian Anti-Fraud Centre … that was one of the big contributing factors there." 

He said there isn't just one reason why Canadians lost more in 2022, but added that scammers increasingly have access to more information which they can use to seem legitimate. 

"Their information, their name, their phone number is more than likely online, right?"

"The online directory. If we're sharing information about our family and stuff on social media, well, that information can probably be used, for example, the grandparent scam, where fraudsters in some cases know the name of the grandchild and the name of the grandparents," Horncastle said. 

Certain types of scams were particularly costly — last year 30 Albertans lost a total of $2.1 million to investment scams, an average of around $72,000 per victim. 

Vanessa Iafolla, Halifax fraud consultant and an instructor in the department of criminology at Wilfrid Laurier University, agreed that information that has been accumulating online for so many years makes it easy for scammers to gain access to information about their victims. 

"They can market it or target you accordingly, but also because there's information about you that they can use to understand, and exploit you. This is the thing about scammers, this is the trick," she said. 

She added that scam calls have proliferated in recent years, with a marked increase in the diversity of the types of calls. 

"There's more people after more money … at least in the cases that I'm aware of, scammers are getting much, much better at picking targets who they'll be able to get more money out of," Iafolla said.