Air Canada says no, then gives customer credit after booking error
Global News
Phil and Marsha Rehel thought they were going one way, but the Air Canada booking they made was in the opposite direction of what they wanted.
Call it a case of the flipped flights.
Phil and Marsha Rehel thought they were going one way, but the Air Canada booking they made was in the opposite direction of what they wanted.
“We only have Air Canada in Sudbury so we decided to book Air Canada from Sudbury to Toronto,” said Phil, describing that he and his wife would be connecting on another carrier to spend a month in the south after arriving at Toronto Pearson International Airport.
The cost for the two Air Canada fares was about $820.
Although they are experienced travellers familiar with booking flights online, Phil and his wife realized a few days later that something was wrong.
They had inadvertently reversed the order of the booking, which was from Toronto to Sudbury, instead of the other way around. They admitted they had made a mistake.
Although they held non-refundable flights, Phil explained to an Air Canada agent on the telephone that they still wanted to fly in the right direction.
“The (outgoing) plane was still three-quarters empty. We felt there was a lot of room for them to make that change,” said Phil.
