Adobe steered consumers to pricey services and made it hard to cancel, feds say
CBSN
The U.S. government is suing Adobe, accusing the software maker of steering customers toward its most expensive subscription plans while concealing how much it costs to cancel.
The Federal Trade Commission said Monday that Adobe deceives customers by "hiding" the early termination fee for the company's services, which includes popular tools such as Acrobat, Photoshop and Illustrator.
Specifically, Adobe encouraged consumers to enroll in "annual paid month" plans without disclosing that canceling could cost hundreds of dollars, according to the agency. Users who do try to cancel are met unfair roadblocks, the suit also alleges.
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