About 13,000 home security customers were shown someone else’s home
CNN
Wyze, a smart camera maker, said that “some users” last week saw footage from cameras that weren’t their own because of a security glitch.
Wyze, a smart camera maker, said that some users last week saw footage from cameras that weren’t their own because of a security glitch. In an email to users sent Monday, the company said an outage that lasted several hours last Friday briefly left camera footage inaccessible because of an glitch with its cloud computing partner AWS. As Wyze worked to bring the cameras back, about 13,000 users “experienced a security issue” where they saw wrong thumbnails from other users in the Wyze app. About 1,500 users clicked on the tabs showing the other people’s footage, which enlarged the thumbnail and in some cases allowed people to view footage from other users cameras. Wyze is blaming the incident on “a third-party caching client library” that it began using in its system. The system “received unprecedented load conditions caused by devices coming back online all at once” because of the influx in demand, mixed up IDs between devices and users and “connected some data to incorrect accounts.” The company said it notified affected users added a “new layer of verification” for users to see thumbnails and videos to prevent this from happening again. “We know this is very disappointing news. It does not reflect our commitment to protect customers or mirror the other investments and actions we have taken in recent years to make security a top priority at Wyze,” the company said in the email.
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