6-hour WestJet flight home turns into 3-day nightmare for B.C. family
Global News
Stephanie Sherlock and two family members in wheelchairs were headed home to B.C. on WestJet from Thunder Bay when a cancelled flight led to two layovers and days of waiting.
What was supposed to be a simple six-hour flight turned into a three-day nightmare for a Victoria family.
Stephanie Sherlock, her 77-year-old mother and her ex-husband were travelling home on WestJet from Thunder Bay last weekend with an expected layover at the Richardson International Airport. However, when one of their flights was cancelled, they were forced to spend 42 hours in Winnipeg.
The airline put them up in a hotel that night with food vouchers. They were put on a flight to Calgary, arriving at around midnight the next day, but WestJet said they would have another layover, and worse, there were no rooms available due to the Calgary Stampede.
The trio was forced to spend the night on couches at the terminal and did not receive any food vouchers.
“It was, it was awful,” Sherlock told Global News.
Her elderly mother Dorothy Johnson has a brain tumour, while her ex-husband has a brain injury and a physical disability as a result of a massive stroke.
The trip home was supposed to be six hours with one layover in Winnipeg.
“We should’ve been home (at) 8:30 a.m. on Saturday morning and we got home at 8 o’clock on Monday night,” Sherlock said.