20 Tim Hortons customers across Ontario show defective cups
CTV
Twenty Tim Hortons customers across Ontario have come forward with photos and stories of defective cups that collapse or split a short time after the coffee sits and saturates the cup.
Twenty Tim Hortons customers across Ontario have come forward with photos and stories of defective cups that collapse or split a short time after the coffee sits and saturates the cup.
The influx of customers eager to share their experiences came in response to a CTV News Toronto article Tuesday on an Ontario man whose coffee collapsed 15 minutes after it was purchased, prompting Tim Hortons to investigate the issue with its supplier.
Customers voiced similar issues at locations across the province, on a variety of dates, as recently as this week and as far back as August in one case.
For some, the cup collapsed along the vertical seam, and for others, it split horizontally at the bottom section.
Catherine Nasiopoulos, a loyal Tim Hortons customer who has one or two large coffees from the establishment per day, said her cups have collapsed more than 15 times in the last two months, driving her to start bringing a portable mug.
It happened the same way each time, the Stouffville, Ont. local said. At least 10 minutes after purchasing, the bottom of the cup became saturated and popped open at the vertical seam causing coffee to spill everywhere, she explained.
In February, Nasiopoulos filed a complaint with the Tim Hortons head office and received no response. “It’s funny because when I complained to the store where the coffee was purchased, they told me they never heard of any issues,” she said.
